Here are our top tips for managing your reputation through the coronavirus crisis: Do the right thing: show that you care about your staff, your clients and the wider public. Witness the backlash against Britannia Hotels for treating their staff badly and Sports Direct for defying the lock-down. Keep communicating: don’t let there be a […]
Crisis management: a deeper dive
One of the most crucial – yet most neglected – areas of business planning is to know how you’re going to protect your reputation if an emergency or crisis unfolds. We often find that crisis management is low down on the list of priorities for a PR department – until the worst happens and they […]
Learn from your mistakes – turn doubters into ‘Beliebers’
What should you do when you make a big mistake – own up and apologise or try to cover it up and pretend it never happened? The Canadian pop star Justin Bieber has decided on the former – a classic tactic of reputation management – and by all accounts it’s winning over doubters and the […]
German star’s reputation scorched by fireworks case
An Englishman who went to a concert by the popular German singer Andrea Berg did not expect to end up all over the national press after an incident which has tarnished her reputation. Brian Hicks, who lives near Dusseldorf, was hit in the eye by a firework during a display at the end of the […]
Reputation masterclass: Steven Gerrard
It was not one of Liverpool captain Steven Gerrard’s finest moments. He had been on the pitch for just 38 seconds when he stamped on a Manchester United player and was promptly given his marching orders. His team were already losing 1-0 to their arch rivals and now they were down to 10 men. Former […]
Favourite crisis communications quotes
Here is a collection of our favourite crisis communications quotes: One of the the tests of leadership is the ability to recognise a problem before it becomes and emergency”, Arnold H Glasow “You need to be prepared for today’s media culture, in which a tweet can become newsworthy and a news interview can become tweet-worthy.” […]
The Child Abuse Inquiry: a media feeding frenzy
The appointment of a chairperson to head the child abuse inquiry has by common consent descended into farce. Not one but two nominees have been forced to withdraw following protests over their suitability, and now the search is on for a third. It has led to Home Secretary Theresa May issuing an apology in the […]
Crisis communications quote: One to think about …
It is always wise to get crisis and reputation management advice from people who have been there and know what they are talking about. If you would like support with crisis communications strategy, please contact us on 020 8332 6200 or info@roughhouse.co.uk. by
Crisis communications: how to protect your reputation
This week, I ran a crisis communications workshop on behalf of the Chartered Institute of Marketing with Nicky Rudd of Padua Communications, Managing a Reputation in a Crisis. Inspired by the lovely tea and cake at beautiful RHS Wisley (where we met to plan the course), we decided to use this venue as the subject of […]
Media training: the price of a bad interview
Do you know how you come across in interviews with journalists? Are you arrogant? Are you boring? Are you too flippant? Are you incomprehensible? Because if you are any of these things it could seriously damage your reputation, it could damage your relationship with your stakeholders, and it may even cost you clients. If you […]
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