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Four crisis communications mistakes by Yorkshire CC

by Ann Wright, November 18, 2021

Yorkshire Cricket Club racism

Over the past few weeks, Yorkshire County Cricket Club have been engulfed in allegations of racism – with the issue spreading across cricket in the UK and plunging the game into an existential crisis. Few can fail to be shocked and moved at the testimony of both Azeem Rafiq and former Yorkshire academy players Irfan […]

Filed Under: Crisis Management, General, News and Views Tagged With: Azeem Rafiq, Crisis Communications, Reputation management, Yorkshire Cricket Club

Coronavirus crisis: How to keep your good name

by Ann Wright, March 25, 2020

Coronavirus crisis

Here are our top tips for managing your reputation through the coronavirus crisis: Do the right thing: show that you care about your staff, your clients and the wider public. Witness the backlash against Britannia Hotels for treating their staff badly and Sports Direct for defying the lock-down. Keep communicating: don’t let there be a […]

Filed Under: Crisis Management, General, Media Consultancy, Public Relations Tagged With: Coronavirus, Crisis Communications, Reputation management

Crisis management: a deeper dive

by Ann Wright, January 6, 2020

One of the most crucial – yet most neglected – areas of business planning is to know how you’re going to protect your reputation if an emergency or crisis unfolds. We often find that crisis management is low down on the list of priorities for a PR department – until the worst happens and they […]

Filed Under: Crisis Management, General Tagged With: Crisis Communications, Crisis management plan, Crisis strategy, Reputation management

Reputation management – ‘Beliebers’-style

by Graham Fitzgerald, September 3, 2019

Reputation management Bieber

What should you do when you make a big mistake – own up and apologise or try to cover it up and pretend it never happened? The Canadian pop star Justin Bieber has decided on the former – a classic tactic of reputation management – and by all accounts it’s winning over doubters and the […]

Filed Under: All posts, Crisis Management Tagged With: Crisis Communications, Justin Bieber, Reputation management

German star’s reputation scorched by fireworks case

by Graham Fitzgerald, March 22, 2017

Andrea Berg reputation

An Englishman who went to a concert by the popular German singer Andrea Berg did not expect to end up all over the national press after an incident which has tarnished her reputation. Brian Hicks, who lives near Dusseldorf, was hit in the eye by a firework during a display at the end of the […]

Filed Under: Crisis Management, General, Public Relations Tagged With: Andrea Berg, Crisis Communications, Reputation management

Reputation masterclass: Steven Gerrard

by Ann Wright, March 24, 2015

Steven Gerrard

It was not one of Liverpool captain Steven Gerrard’s finest moments. He had been on the pitch for just 38 seconds when he stamped on a Manchester United player and was promptly given his marching orders. His team were already losing 1-0 to their arch rivals and now they were down to 10 men. Former […]

Filed Under: Crisis Management, General, News and Views Tagged With: Crisis Communications, Reputation management, Stephen Gerrard

Favourite crisis communications quotes

by Ann Wright, February 25, 2015

Mark Selby - apologise

Here is a collection of our favourite crisis communications quotes: Which of these is your favourite? Do you have any crisis communications quotes to share? We provide a range of crisis communications services, including bespoke courses, facilitating crisis comms planning workshops and working with businesses to create their crisis communications strategy. If you’d like to […]

Filed Under: Crisis Management, General, Public Relations Tagged With: Crisis Communications, Public Relations, Quotes, Reputation management

The Child Abuse Inquiry: a media feeding frenzy

by Ann Wright, November 5, 2014

The appointment of a chairperson to head the child abuse inquiry has by common consent descended into farce. Not one but two nominees have been forced to withdraw following protests over their suitability, and now the search is on for a third. It has led to Home Secretary Theresa May issuing an apology in the […]

Filed Under: All posts, Crisis Management, News and Views, Public Relations Tagged With: Child Abuse Inquiry, Crisis Communications, Reputation management, Theresa May

Crisis communications quote: One to think about …

by Ann Wright, October 15, 2014

  It is always wise to get crisis and reputation management advice from people who have been there and know what they are talking about. If you would like support with crisis communications strategy, please contact us on 020 8332 6200 or info@roughhouse.co.uk. by

Filed Under: All posts, Crisis Management Tagged With: Crisis Management, PR, Reputation management

Media training: the price of a bad interview

by Ann Wright, September 29, 2013

TV soundbite interview

Do you know how you come across in interviews with journalists? Are you arrogant? Are you boring? Are you too flippant? Are you incomprehensible? Because if you are any of these things it could seriously damage your reputation, it could damage your relationship with your stakeholders, and it may even cost you clients. If you […]

Filed Under: General, Media Training, Public Relations Tagged With: Media Training Courses, Public Relations, Reputation management

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