Having a robust crisis communications strategy is one of the most vital ways to manage reputational risk to your business or organisation. It provides the security that should you face a problem or emergency, with a crisis communications plan in place, it will not escalate out of control. Here is the slideshare from our recent […]
Crisis communications planning: how to succeed where BP failed
BP is probably one of the most famous, and spectacular examples of a failure in crisis communications. Who can forget Tony Hayward famous responses to the Deepwater Horizon spill in 2010? Most companies are unlikely ever to face anything of this magnitude, but there are a whole of issues and risks which can damage your reputation: […]
Slideshare: how to protect your reputation in a crisis
This week I delivered a webinar for the Institute of Risk Management on the topic of how to protect your reputation in a crisis. Areas it covered included how the media responds in a crisis, how to handle the media, how to create a crisis communications strategy and how to manage the demands of social media. Protecting […]
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