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15 top crisis management tips

by Ann Wright, July 22, 2023

Warren Weeks

Warren Weeks is a Toronto-based media and crisis training coach whose posts on social media are always wise, practical and on-point. He’s been advising companies on how to deal with crisis for three decades and here we are sharing his 15 favourite tips for better crisis management. 1. Always lead with empathy. Fight or flight […]

Filed Under: Crisis Management, Media Consultancy Tagged With: Crisis Communications, Crisis Management, Warren Weeks

Crisis statement: case study analysis

by Ann Wright, May 6, 2019

Crisis Statement Hotel Fire

It is with regret that a fire at the xxxxxxx has caused extensive roof damage.  The cause is as yet unknown but maintenance was being carried out on the roof by external contractors.  Fortunately due to the efforts of the emergency services the damage was largely contained to the spa and we are extremely grateful.  […]

Filed Under: Crisis Management Tagged With: Crisis Communications, Crisis Management, Crisis statement

Why no comment is no option in crisis situations

by Ann Wright, February 2, 2016

No comment crisis communications

If your organisation is being accused or criticised, your first instinct may be to offer no response, in the hope that the problem may go away if you don’t fan the flames. In this 24-hour digital world, that is simply not an option. There are two key reasons why no comment is damaging in crisis […]

Filed Under: Crisis Management, General, Public Relations Tagged With: Crisis Communications, Crisis Management, Reputation

Crisis communications quote: One to think about …

by Ann Wright, October 15, 2014

  It is always wise to get crisis and reputation management advice from people who have been there and know what they are talking about. If you would like support with crisis communications strategy, please contact us on 020 8332 6200 or info@roughhouse.co.uk. by

Filed Under: All posts, Crisis Management Tagged With: Crisis Management, PR, Reputation management

Crisis communications planning: essential insurance

by Ann Wright, May 11, 2014

Every company has to have public liability insurance, employee liability insurance … a whole raft of other insurances to protect them against anything that might go wrong. But you don’t have to have crisis communications insurance.  And many companies and organisations haven’t done any kind of crisis communications planning to insure them should the worst […]

Filed Under: All posts, Crisis Management, Public Relations Tagged With: Crisis Communications, crisis communications strategy, Crisis Management

Infographic: 10 new rules of Crisis Communications

by Ann Wright, May 4, 2014

One source of great intelligence, knowledge and best practice in crisis communications is Melissa Agnes, who runs the US crisis intelligence firm Agnes + Day. We love their latest infographic, the 10 New Rules of Crisis Communications, so we’re really pleased to be able to share with you here. The 10 New Rules of Crisis Communications – […]

Filed Under: All posts, Crisis Management, Public Relations Tagged With: Crisis Communications, Crisis Management, Crisis strategy

How to use social media for crisis communications

by Ann Wright, November 18, 2013

If you missed my recent speech about how to use social media for crisis communications, you can watch it again here: If your team would like some help in integrating social media to their crisis communications plan, or indeed with how to develop their crisis communications strategy, please do contact us.  by

Filed Under: All posts Tagged With: Crisis Communications, Crisis Management, Social Media

Crisis communications: a real life case study

by Ann Wright, May 13, 2013

A couple of weeks ago, just about clocking off time on a Friday evening, I had an emergency call from a PR contact I know. ‘You do crisis communications, don’t you?’ she said. The PR was on the tube at the time and had just had a panicky voicemail message and email from a client. […]

Filed Under: All posts, Crisis Management, Public Relations Tagged With: Crisis Communications, Crisis communications case study, Crisis Management, Public Relations

One approach to crisis communications training

by Ann Wright, May 7, 2013

Over the past couple weeks, I’ve been thinking quite a bit about crisis communications training. The reason is that last week I met a potential client to discuss running a crisis comms course for its senior executives. They were in a sensitive industry and had taken the very sensible decision that their senior management should […]

Filed Under: All posts, Crisis Management, Media Training Tagged With: crisis communications training, Crisis Management

A simple formula for crisis communications

by Ann Wright, September 24, 2012

At Rough House, we know quite a lot of initials – you only have to look at our client list to see that – but there is one acronym which, though probably the ugliest, we find particularly useful: C. A. C. C.A.C is a very handy little reminder of how any organisation or company ought to […]

Filed Under: All posts, Crisis Management, Media Training Tagged With: Crisis Communications, Crisis Management, Media Training

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