A blaze requiring 100 firefights and 15 pumps to get it under control would qualify as a crisis for most businesses. The business in question is a hotel, where the roof of a recently refurbished health club caught fire early evening. Hundreds of people were evacuated as it took fire crews over six hours to […]
Why no comment is no option in crisis situations
If your organisation is being accused or criticised, your first instinct may be to offer no response, in the hope that the problem may go away if you don’t fan the flames. In this 24-hour digital world, that is simply not an option. There are two key reasons why no comment is damaging in crisis […]
Crisis communications quote: One to think about …
It is always wise to get crisis and reputation management advice from people who have been there and know what they are talking about. If you would like support with crisis communications strategy, please contact us on 020 8332 6200 or info@roughhouse.co.uk. by
A Crisis Communications Strategy – Essential insurance
Every company has to have public liability insurance, employee liability insurance … a whole raft of other insurances to protect them against anything that might go wrong. But you don’t have to have crisis communications insurance. And many companies and organisations don’t have any kind of crisis communications strategy that might insure them should the […]
Infographic: 10 new rules of Crisis Communications
One source of great intelligence, knowledge and best practice in crisis communications is Melissa Agnes, who runs the US crisis intelligence firm Agnes + Day. We love their latest infographic, the 10 New Rules of Crisis Communications, so we’re really pleased to be able to share with you here. The 10 New Rules of Crisis Communications – […]
How to use social media for crisis communications
If you missed my recent speech about how to use social media for crisis communications, you can watch it again here: If your team would like some help in integrating social media to their crisis communications plan, or indeed with how to develop their crisis communications strategy, please do contact us. by
Crisis communications: a real life case study
A couple of weeks ago, just about clocking off time on a Friday evening, I had an emergency call from a PR contact I know. ‘You do crisis communications, don’t you?’ she said. The PR was on the tube at the time and had just had a panicky voicemail message and email from a client. […]
One approach to crisis communications training
Over the past couple weeks, I’ve been thinking quite a bit about crisis communications training. The reason is that last week I met a potential client to discuss running a crisis comms course for its senior executives. They were in a sensitive industry and had taken the very sensible decision that their senior management should […]
A simple formula for crisis communications
At Rough House, we know quite a lot of initials – you only have to look at our client list to see that – but there is one acronym which, though probably the ugliest, we find particularly useful: C. A. C. C.A.C is a very handy little reminder of how any organisation or company ought to […]
6 reasons for using social media in a crisis
At a recent media masterclass with a group of manufacturing executives, one of the liveliest discussions of the day was about social media. Most of those round the table were nervous of their companies embarking on social media. They work in a potentially very controversial sector, which could leave them open to a lot of criticism […]
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