Here are our top tips for managing your reputation through the coronavirus crisis: Do the right thing: show that you care about your staff, your clients and the wider public. Witness the backlash against Britannia Hotels for treating their staff badly and Sports Direct for defying the lock-down. Keep communicating: don’t let there be a […]
Coronavirus outbreak: A question of trust
I went into Boots to pick up a prescription (nothing serious) and as I was queuing, I spotted a notice about surgical masks. It said they had all been sold out and gave no indication when further stocks would be available. When I asked an assistant if she knew any more, she shrugged her shoulders […]
Why let branding get in the way of a good story?
Time and again when I’m teaching PR people how to write effective press releases, I come up against the problem of branding. This is particular an issue for PR agencies, often at the mercy of their clients’ brand guidelines. The problem is that brand guidelines generally don’t take into account the realities that PRs face […]
What is good writing?
What is good writing? Well, in 1982, David Ogilvy, the founder of the PR giant, Ogilvy and Mather, sent a memo to his writers, headed How to Write. I recently came across this, and it chimed so well with the points I make to delegates on writing and press release courses, that I decided to […]
Podcasts: engaging, affordable, effective & fun
Adam Batstone is a former BBC News editor who helped produce some of the BBC’s first podcasts almost 20 years ago and now works with organisations and businesses who are keen to make their own podcasts. We are delighted he has written this piece about podcasting for us. Finding ways to speak to reach your […]
Words, words: keep your copy crisp and snappy
When it comes to writing, I’m a firm believer that less is more: wordy sentences are difficult to understand and confusing. However, all too often, people use long words and complicated sentence construction which mean that the reader has to work far too hard. The problem is that once you’ve got into that writing habit […]
PR made easy for SMEs: webinar
This month, I was privileged to be asked to deliver a webinar PR made easy for SMEs, by Start Up Richmond. During the webinar we discussed how to do your own PR, including how the media works and what they’re looking for, what makes a good story, how to decide the right media outlet for […]
Media Skills for Conservators
Recently, I gave a speech Media Skills for Conservators at the annual conference of the Institute of Conservation. The aim was to get conservators and restorers to think about the importance of media skills – why they might be valuable for them and the skills it might be useful to might develop. In a packed […]
The crisis minefield widens in the digital age
Mark Nusca is managing partner at independent Toronto based PR consultancy Relay Communications Inc. He was a journalist on the Canadian newspapers, the The Globe and Mail and National Post, and is now a communications strategist and media trainer. We’re delighted he has allowed us to share his post about crisis communications in the digital age. Did anyone blow […]
How to handle a press conference: five quick tips
If you’re expecting a lot of media attention, it can make sense to organise a press conference. This is particularly true if you’re in the midst of some kind of emergency or looming PR disaster. The advantages are that: it gives the impression that you are open and transparent, it helps you take control of the […]
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