The spitting incident involving the former Liverpool and England defender and Sky Sports pundit Jamie Carragher is a lesson for us all. Carragher was caught on video spitting from the window of his car at another vehicle which had pulled up alongside. It was driven by a man who was goading him about Manchester United’s […]
10 step guide to writing a crisis statement
If your organisation is in the midst of an emergency or critical situation, you may well need to write a crisis statement to deliver to the press. Here is our 10 point guide to writing a crisis statement: Be concise – no more than 2-3 (shortish) sentences. If it is too long, the journalist will […]
How to handle a doorstep
It’s most business leader’s worst nightmare. With your business in the midst of a crisis, the media are camped on your doorstep, demanding blood. The moment you step outside, you’ll have to fight your way through the cameras and be bombarded with questions you’re not ready to answer. The problem is that if you handle […]
What to put in a crisis communications manual
Most well run companies have thought about the potential risks which could disrupt their operations – and even damage their reputation. Anything from a fire shutting down manufacturing to financial irregularities to accidents and human error can all have serious consequences. And most of our clients have emergency procedures in place. But when we talk […]
German star’s reputation scorched by fireworks case
An Englishman who went to a concert by the popular German singer Andrea Berg did not expect to end up all over the national press after an incident which has tarnished her reputation. Brian Hicks, who lives near Dusseldorf, was hit in the eye by a firework during a display at the end of the […]
London Zoo gorilla escape: 4 lessons on how to handle an emergency
You’d have to have been deep in the forests of the Congo not to have realised that Kumbuka, a 29 stone silverback gorilla, had escaped from London Zoo last week. The escape caused a media frenzy – my favourite fact to emerge is that Kumbuka drank five litres of neat blackcurrant squash – and this […]
Crisis quotation
I was really struck by this quotation by John F Kennedy, which I came across recently, and felt I had to share it: “When written Chinese, the word is composed of two characters. One represents danger and the other represents opportunity.” This is so true: if you handle an emergency or crisis well, it can enhance […]
How to manage a PR disaster: 5 tips
Every business, at some time, finds itself facing a PR disaster. It may not be of your making, it may start with a small seed that grows out of all proportion, it may be something which is outside your control. But these days, whatever the cause, problems have the potential to damage or derail your […]
How to implement a #crisisready culture?
One of the most influential crisis management strategists is Melissa Agnes, president of Agnes + Day Inc. She works with organisations to help them strengthen their vulnerabilities and successfully manage crises that have threatened their reputation and existence. Recently, she recently shared this infographic about what it takes to implement a #crisisready culture in your business or […]
11 points to include in crisis comms strategies
No-one wants their organisation to face a crisis. Everyone hopes it may never happen. However, just in case it does, it’s essential to have a robust plan in place which will protect your reputation. 11 points to factor into developing a crisis communications strategy If your incident involves the emergency services – say a chemical spill or a serious […]
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