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15 top crisis management tips

by Ann Wright, July 22, 2023

Warren Weeks

Warren Weeks is a Toronto-based media and crisis training coach whose posts on social media are always wise, practical and on-point. He’s been advising companies on how to deal with crisis for three decades and here we are sharing his 15 favourite tips for better crisis management. 1. Always lead with empathy. Fight or flight […]

Filed Under: Crisis Management, Media Consultancy Tagged With: Crisis Communications, Crisis Management, Warren Weeks

Why you should avoid “No Comment” in media interviews

by Ann Wright, May 18, 2023

When we’re running media and crisis training, we always advise our clients to avoid saying “no comment”. Here, the experienced tech journalist and media consultant Nick Huber explains why. When your company says “no comment” to the media it can be more revealing than you think – and not in a good way. Based on […]

Filed Under: Crisis Management, Media Training Tagged With: Crisis Communications, Media Training

Four crisis communications mistakes by Yorkshire CC

by Ann Wright, November 18, 2021

Yorkshire Cricket Club racism

Over the past few weeks, Yorkshire County Cricket Club have been engulfed in allegations of racism – with the issue spreading across cricket in the UK and plunging the game into an existential crisis. Few can fail to be shocked and moved at the testimony of both Azeem Rafiq and former Yorkshire academy players Irfan […]

Filed Under: Crisis Management, General, News and Views Tagged With: Azeem Rafiq, Crisis Communications, Reputation management, Yorkshire Cricket Club

Infographic: Five ways to protect your reputation in a crisis

by Ann Wright, March 2, 2021

Four ways to protect your reputation in a crisis

There are five steps you can take to protect your reputation in a crisis … do the right thing, keep communicating, know the facts, keep your messages aligned have a plan Our infographic gives you more detail about each of these: Rough House Media can work with you to develop your crisis communications plans, and help […]

Filed Under: Crisis Management, General

Dealing with the media after a death in service

by Ann Wright, April 24, 2020

Dealing with a death - communicating in a crisis

“Have you ever done any preemptive planning to deal with/address/respond to potential loss (death) of members/workers within an organisation? If so, or if you have any resources you can direct me to it would be appreciated.” That was the question posed to me by a relative who works for a public service in Canada. And […]

Filed Under: Crisis Management, General Tagged With: Crisis Communications, Death in service

Coronavirus crisis: How to keep your good name

by Ann Wright, March 25, 2020

Coronavirus crisis

Here are our top tips for managing your reputation through the coronavirus crisis: Do the right thing: show that you care about your staff, your clients and the wider public. Witness the backlash against Britannia Hotels for treating their staff badly and Sports Direct for defying the lock-down. Keep communicating: don’t let there be a […]

Filed Under: Crisis Management, General, Media Consultancy, Public Relations Tagged With: Coronavirus, Crisis Communications, Reputation management

Crisis, what crisis? Near perfect response to Coronavirus

by Graham Fitzgerald, March 17, 2020

When you’re hit by something as potentially harmful as coronavirus, you need to keep calm, come up with a plan (if you haven’t  got one already) and communicate that simply and clearly to your staff and customers. As well as wanting to know you’re on top of things, people will also want to feel you’re […]

Filed Under: Crisis Management, Media Consultancy Tagged With: Coronavirus, Crisis Communications, Crisis response

Handling a crisis: getting the comms right

by Graham Fitzgerald, February 4, 2020

Cadent: Handling a crisis

We often focus on things that go wrong, but here is an example of a company handling a crisis well. So, credit where it is due. The gas supplier Cadent and the local authority responded quickly and sympathetically to an emergency that affected over 2,000 homes. It started when a water main burst in a […]

Filed Under: Crisis Management, General Tagged With: Cadent, Crisis Communications, Crisis communications case study

Crisis management: a deeper dive

by Ann Wright, January 6, 2020

One of the most crucial – yet most neglected – areas of business planning is to know how you’re going to protect your reputation if an emergency or crisis unfolds. We often find that crisis management is low down on the list of priorities for a PR department – until the worst happens and they […]

Filed Under: Crisis Management, General Tagged With: Crisis Communications, Crisis management plan, Crisis strategy, Reputation management

Reputation management – ‘Beliebers’-style

by Graham Fitzgerald, September 3, 2019

Reputation management Bieber

What should you do when you make a big mistake – own up and apologise or try to cover it up and pretend it never happened? The Canadian pop star Justin Bieber has decided on the former – a classic tactic of reputation management – and by all accounts it’s winning over doubters and the […]

Filed Under: All posts, Crisis Management Tagged With: Crisis Communications, Justin Bieber, Reputation management

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